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Thunderbird stürzt sehr oft ab, Addon?

  • paolee
  • August 21, 2017 at 10:34 AM
  • Closed
  • Thread is Unresolved
  • paolee
    Member
    Posts
    15
    Member since
    19. Feb. 2017
    • August 21, 2017 at 10:34 AM
    • #1

    Um Rückfragen vorzubeugen, bitten wir um folgende Angaben:

    • Programm + Version: Thunderbird 52.3.0 (64 Bit)
    • Betriebssystem + Version: Mac OS 10.12.6
    • Kontenart (POP / IMAP): Imap
    • Postfachanbieter (z.B. GMX): imap
    • Eingesetzte Antivirensoftware: nein
    • Firewall (Betriebssystem-intern/Externe Software): Betriebsintern

    Hier können Sie Ihren Text schreiben:

    Hallo,

    leider stürzt mein Thunderbird immer wieder ab und das IMMER nur während dem ich eine Email schreibe, welche dann weg ist.

    Hier ist der Fehlerbericht, kann jemand rauslesen ob ein Addon den Absturz verursacht?

    Code
    AdapterDeviceID: 0x0a2e
    AdapterVendorID: 0x8086
    Add-ons: ###/b#<7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.3.12,colorfolders%40fisheater.com:1.1,fid%40axiom:1.0.4,autocorrect%40miller.micro:1.0.3,gsearch%40standard8.plus.com:1.0,%7B61A64500-335C-418D-8FCB-E072A9ABF3DA%7D:0.9.00,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.5.6,sendlater3%40kamens.us:6.2.1,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:3.3,%7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:1.6.16,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:5.4.3,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.3.0,profile-buttons-single%40codefisher.org:1.1.3,en-gb%40flyingtophat.co.uk:1.19.6,de-AT%40dictionaries.addons.mozilla.org:2.0.6,it-IT%40dictionaries.addons.mozilla.org:5.0.0
    
    
    BuildID: 20170815040357
    ContentSandboxCapable: 1
    ContentSandboxLevel: 0
    CrashTime: 1503304019
    EMCheckCompatibility: true
    Email: [email='xxxxxxx@gmail.com'][/email]
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1503054148
    Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a2eFP(D00-L1100-W00000000-T0100) GL Context? GL Context+
    ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
    ProductName: Thunderbird
    ReleaseChannel: release
    SafeMode: 0
    SecondsSinceLastCrash: 249881
    StartupCrash: 0
    StartupTime: 1503215831
    TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170815040357","version":"52.3.0","vendor":null,"platformVersion":"52.3.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":69,"stepping":1,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Darwin","version":"16.7.0","locale":"de-AT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0a2e","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":2},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16560},"addons":{"activeAddons":{"{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}":{"blocklisted":false,"description":"Locates duplicate messages in mail folders and removes them.","name":"Remove Duplicate Messages (Alternate)","userDisabled":false,"appDisabled":false,"version":"0.3.12","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16785,"updateDay":16785,"isSystem":false},"colorfolders@fisheater.com":{"blocklisted":false,"description":"Color Folder Treeview Icons.","name":"Color Folders","userDisabled":false,"appDisabled":false,"version":"1.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17205,"updateDay":17205,"isSystem":false},"fid@axiom":{"blocklisted":false,"description":"Wählt beim Versenden einer E-Mail die Absenderadresse nach vordefinierten \nRegeln aus.","name":"Flexible Identität","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17291,"updateDay":17291,"isSystem":false},"profile-buttons-single@codefisher.org":{"blocklisted":false,"description":"A button to be able to open the profile folder, along with two buttons to create profiles, and also ","name":"Profile Buttons","userDisabled":false,"appDisabled":false,"version":"1.1.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17303,"updateDay":17303,"isSystem":false},"autocorrect@miller.micro":{"blocklisted":false,"description":"AutoCorrect for the Compose window.","name":"mmsAutoCorrect","userDisabled":false,"appDisabled":false,"version":"1.0.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16785,"updateDay":17303,"isSystem":false},"gsearch@standard8.plus.com":{"blocklisted":false,"description":"Adds Google Search to Thunderbird","name":"Google Search for Thunderbird","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17205,"updateDay":17303,"isSystem":false},"{61A64500-335C-418D-8FCB-E072A9ABF3DA}":{"blocklisted":false,"description":"Fügt eine Symbolleiste hinzu um mit den Schlagwörter zu arbeiten.","name":"Tag Toolbar","userDisabled":false,"appDisabled":false,"version":"0.9.00","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16561,"updateDay":17306,"isSystem":false},"{ada4b710-8346-4b82-8199-5de2b400a6ae}":{"blocklisted":false,"description":"Anzeigen und verwalten von Terminen und Aufgaben","name":"ReminderFox","userDisabled":false,"appDisabled":false,"version":"2.1.5.6","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16671,"updateDay":17346,"isSystem":false},"sendlater3@kamens.us":{"blocklisted":false,"description":"Eine erweiterte „Später senden”-Funktion zur Planung der Sendezeit","name":"Später Senden","userDisabled":false,"appDisabled":false,"version":"6.2.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16630,"updateDay":17347,"isSystem":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"blocklisted":false,"description":"Erlaubt beidseitigen Zugriff auf Google Kalender","name":"Provider für Google Kalender","userDisabled":false,"appDisabled":false,"version":"3.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17369,"updateDay":17369,"isSystem":false},"{2ab1b709-ba03-4361-abf9-c50b964ff75d}":{"blocklisted":false,"description":"Die Signatur ein-/ausschalten, oder aus einer vorgefertigten Liste wählen.","name":"Signature Switch","userDisabled":false,"appDisabled":false,"version":"1.6.16","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16735,"updateDay":17393,"isSystem":false},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"Ein integrierter Kalender für einige E-Mail-Programme","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"5.4.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16670,"updateDay":17396,"isSystem":false}},"theme":{"id":"286995@personas.mozilla.org","blocklisted":false,"description":null,"name":"Fresh Green Leaves","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":17205,"updateDay":17205},"activePlugins":[{"name":"Shockwave Flash","version":"24.0.0.221","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17214}],"activeGMPlugins":{},"activeExperiment":{},"persona":"286995"}}
    Theme: classic/1.0
    Throttleable: 1
    UptimeTS: 45512.46069047
    Vendor:
    Version: 52.3.0
    useragent_locale: de
    
    Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.
    Display More

    Edited once, last by graba: Code-Tags gesetzt; E-Mail-Adresse anonymisiert (August 21, 2017 at 10:55 AM).

  • Mapenzi
    Senior Member
    Reactions Received
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    Posts
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    26. May. 2012
    Helpful answers
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    • August 21, 2017 at 10:56 AM
    • #2

    Hallo,

    kannst du bitte mal die die Meldungs-ID der letzten Absturzberichte einstellen?

    Die Absturzberichte findest du über das Menü Hilfe > Informationen zur Fehlerbehebung.

    Hast du schon einen Test im abgesicherten Modus von Thunderbird gemacht (beim Start von TB die Alt-Taste gedrückt halten)?

    Gruß

    Mapenzi

  • paolee
    Member
    Posts
    15
    Member since
    19. Feb. 2017
    • August 21, 2017 at 12:29 PM
    • #3

    ich arbeite den ganzen Tag mit Thunderbird, das Problem tritt seit ca 1 Woche ungefähr 1x am Tag auf. Habe soeben im Abgesicherten Modus gestartet.

  • Mapenzi
    Senior Member
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    • August 21, 2017 at 1:13 PM
    • #4
    Quote from paolee

    Absturzberichte

    Meldungs-ID Gesendet

    Die Meldungs-ID der Absturzberichte müssen ungefähr so aussehen:

    bp-34ccb950-7d99-452a-9444-3e5420170820

  • paolee
    Member
    Posts
    15
    Member since
    19. Feb. 2017
    • August 21, 2017 at 1:20 PM
    • #5

    bp-0456cb30-c756-4250-a9e9-355690170821

    bp-07349989-4b9c-49e7-bc66-b0c530170818

    bp-aeb73533-c065-476d-8a72-def160170810

  • Mapenzi
    Senior Member
    Reactions Received
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    • August 21, 2017 at 4:38 PM
    • #6

    Aus dem in den Absturzberichten angegebenen Grund "EXC_BAD_INSTRUCTION / EXC_I386_STKFLT" kann ich leider keine Rückschlüsse ziehen.

    Da du selbst auch keinen präzisen, reproduzierbaren Ablauf beschreibst, unter dem es zum Crash kommt, muss man das Ergebnis des Tests im abgesicherten Modus abwarten.

  • Community-Bot September 3, 2024 at 8:30 PM

    Closed the thread.

Current app version

  • Thunderbird 149.0.2 veröffentlicht

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Current 140 ESR version

  • Thunderbird 140.9.1 ESR veröffentlicht

    Thunder April 7, 2026 at 9:11 PM

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